Privacy Policy —
How 92go Game Handles Your Data

1. Introduction

This Privacy Policy applies to all players and visitors who access the 92go Game website and platform at 92gogame.app ("the Platform", "we", "us", "our"). It explains what personal information we collect from you, the purposes for which we use it, and the choices and rights available to you in relation to that information.

By registering an account, using the platform, or depositing PKR to play games or place bets, you acknowledge that you have read this Privacy Policy and that you understand how your data will be handled. This policy should be read alongside the Terms and Conditions which also govern your relationship with 92go Game.

We take the privacy of Pakistani players seriously. The information you provide — whether during registration, through JazzCash and Easypaisa transactions, or through normal use of the platform — will be handled with care and used only for the purposes described in this policy.

2. Data We Collect

92go Game collects personal data only to the extent necessary for the platform to function properly and for us to provide you with a safe, fair gaming experience. The categories of data we collect are outlined below.

3. How We Collect Your Data

92go Game collects your personal data through the following channels:

• Direct registration: When you create an account on the platform, you provide your name, email address, date of birth and Pakistani mobile number directly to us.
• Deposits and withdrawals: When you deposit PKR via JazzCash, Easypaisa, Raast or bank transfer, transaction reference data is shared with us by the payment processor to confirm the transaction.
• Platform use: As you play games, place bets on cricket, PSL or other sports, or navigate the platform, we automatically collect technical and gaming activity data through server logs and cookies.
• Support interactions: When you contact our support team, we retain records of those communications for quality assurance and dispute resolution purposes.
• Verification processes: If identity verification is required before a withdrawal, you may submit identity documents directly through the secure verification process.

4. How We Use Your Data

Personal data collected by 92go Game is used for clearly defined purposes. We do not use your data for any purpose that is incompatible with the reasons it was originally collected. The main uses are:

• Account management: Creating and maintaining your player account, verifying your identity and age, and managing account security.
• Payment processing: Processing PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and bank transfer, and maintaining records of all financial transactions.
• Platform operation: Delivering games, processing bets, crediting winnings, applying bonuses and maintaining the overall functionality of the platform.
• Fraud prevention and security: Detecting unusual activity, preventing multi-accounting, identifying bonus abuse, and protecting both the platform and honest players from bad actors.
• Responsible gaming: Monitoring gaming patterns to identify signs of potentially harmful behaviour and applying responsible gaming measures where appropriate, including self-exclusion requests.
• Customer support: Responding to your queries, resolving disputes and improving the quality of our service based on support interactions.
• Legal compliance: Maintaining records as required to comply with applicable legal, regulatory and audit obligations.
• Platform improvement: Using aggregated, anonymised data to understand how the platform is used and to make improvements to the user experience.

5. Sharing Your Data

92go Game does not sell or rent your personal data to any third party. We share data only in the limited circumstances described below, and only to the extent necessary for each purpose.

Service Providers

We work with carefully selected third-party service providers who process data on our behalf, including payment processors (such as the operators behind JazzCash and Easypaisa integrations), game software providers, identity verification services, and IT infrastructure providers. These providers are contractually bound to handle your data securely and only for the purposes we specify.

Fraud Prevention and Security

Where there is a reasonable suspicion of fraud, money laundering, multi-accounting or other prohibited activities, we may share relevant account data with fraud prevention services or, where required by law, with appropriate authorities.

Legal Requirements

We may disclose personal data if required to do so by applicable law, court order, or in response to a lawful request from a competent authority. In such cases we will disclose only the minimum data required.

Business Transfers

In the event of a merger, acquisition or sale of all or part of the platform's assets, your personal data may be transferred to the new operator. We would notify you of any such transfer and the new operator would be required to honour the commitments in this Privacy Policy.

6. Payment Data and PKR Transactions

All transactions on 92go Game are processed in Pakistani Rupees (PKR). When you deposit or withdraw via JazzCash, Easypaisa, Raast, bank transfer or other supported methods, the payment is processed through the respective payment channel's own secure infrastructure.

• 92go Game does not store your full JazzCash PIN, Easypaisa PIN, bank card number or internet banking password at any point.
• Transaction reference numbers and confirmation data are retained by 92go Game for accounting, dispute resolution and fraud prevention purposes.
• Your PKR balance, deposit history and withdrawal records are stored securely within your account and are accessible by you at any time.
• Payment method ownership verification may be requested to ensure that deposits are made from accounts registered in your own name, in line with our anti-fraud obligations.
• In the event of a disputed transaction, we may share transaction reference data with the relevant payment provider to assist in resolving the dispute.

7. Cookies and Tracking Technologies

92go Game uses cookies and similar technologies to operate the platform effectively, remember your preferences and understand how players interact with the site. Cookies are small text files stored on your device when you visit the platform.

Types of Cookies We Use

• Strictly necessary cookies: These are required for the platform to function. They handle session management, login state, and security tokens. The platform cannot operate without them.
• Functional cookies: These remember your preferences, such as your preferred game category or language setting, so you don't have to reset them on every visit.
• Analytics cookies: We use anonymised analytics data to understand which parts of the platform are most used, how players navigate between sections, and where technical issues may occur. This data does not identify you personally.
• Security cookies: These help detect and prevent fraudulent activity such as bot access, unusual login patterns, or multiple simultaneous sessions.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in or using the platform properly. Analytics and functional cookies can be disabled without affecting your ability to play.

8. Data Retention

92go Game retains personal data only for as long as it is needed for the purpose it was collected, or for as long as required by applicable law. The general principles we follow are:

• Active accounts: Data is retained for the lifetime of your account plus a post-closure period to comply with legal record-keeping obligations and to resolve any outstanding disputes.
• Financial transaction records: PKR deposit and withdrawal records are retained for a minimum period as required for accounting and anti-money laundering compliance.
• Support communications: Records of support interactions are retained for a period sufficient to handle follow-up queries and dispute resolution.
• Closed accounts: After account closure, your personal data is retained for the minimum period required by applicable legal obligations, after which it is securely deleted or anonymised.
• Self-exclusion records: If you have self-excluded from the platform, a record of your self-exclusion is retained to prevent inadvertent re-registration, even after the exclusion period ends.

9. Security Measures

Protecting your personal data is a core operational priority at 92go Game. We apply a range of technical and organisational measures to keep your information safe:

• SSL/TLS encryption on all data transmitted between your device and our servers
• Hashed password storage — your password is never stored in plain text
• Access controls — only authorised personnel with a legitimate operational need can access player account data
• Fraud detection systems that monitor login patterns, device fingerprints and transaction behaviour for anomalies
• Regular security audits of platform infrastructure and data handling procedures
• Incident response procedures to detect, contain and respond to any potential data breach

While we take every reasonable precaution, no online platform can guarantee 100% security. You are also responsible for keeping your own login credentials secure. Do not share your 92go Game password with anyone, and use a strong password that you do not reuse for JazzCash, Easypaisa or other financial accounts.

10. Your Privacy Rights

As a player on 92go Game, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details in Section 13.

We will respond to data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before actioning a request. Note that certain data — particularly financial transaction records — must be retained for legal compliance reasons even if you request erasure.

11. Minors and Under-18 Players

92go Game is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register, deposit PKR or use the platform in any way.

If we become aware that a player is under 18, the account will be suspended immediately. Any deposits will be returned to the original payment method (net of any withdrawals already processed), and all gameplay records will be voided. We will also delete the personal data of the underage individual from our systems as soon as practically possible, subject to any legal retention obligations.

If you are a parent or guardian and believe your child has registered on 92go Game, please contact our support team immediately using the details in Section 13 and we will take prompt action.

12. Changes to This Privacy Policy

92go Game may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable legal requirements. When material changes are made, we will notify registered players via the email address on their account or via a prominent notice on the platform.

The "Last updated" date at the top of this page always reflects the most recent revision. We encourage you to review this policy periodically so you stay informed about how your data is being handled. Continued use of the platform after a policy update constitutes acceptance of the revised policy. If you do not agree with any changes, you should close your account before the changes take effect.

13. Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how your personal data has been handled, please get in touch with the 92go Game support team:

You can also review our Terms and Conditions and Responsible Gaming guidelines, or find answers to common questions in the FAQ.